24 be is one of Bangladesh's most popular mobile entertainment platforms, where sports betting and casino-style entertainment can be enjoyed together. On this FAQ page, we have provided clear and detailed answers to the most frequently asked questions from our users. From opening an account to payments, gaming rules, and responsible entertainment — you will find clear guidance on all topics here.
Find the information you need easily from the sections below.
All questions related to opening a new account, the verification process, and login.
Depositing funds in BDT, withdrawal rules, and payment methods.
Guidance on sports betting, casino games, and entertainment limits.
Information on setting safe entertainment limits, self-exclusion, and support.
To open an account on 24 be, you will need an active mobile number and a valid national identity card (NID) or passport. The registration process is fully mobile-friendly and can be completed in just a few minutes. You will need to provide your name, date of birth, address, and preferred payment method. Any adult citizen of Bangladesh can register on this platform. It is important that the information you provide for account verification is accurate and up to date. Each person may only open one account, and creating multiple accounts is against our policy.
24 be's KYC verification process is typically completed within 24 to 48 hours. If the documents you submit are accurate and clear, the process may be completed even faster. Once verification is complete, you will receive a confirmation message and your account will be fully activated. During the verification period, you can use the platform with limited access. If you encounter any issues, please contact our support team and they will assist you promptly. Providing accurate information ensures the verification process goes smoothly.
If you forget your password, use the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password. For security, choose a strong password that includes letters, numbers, and special characters. The password reset link or OTP is only valid for 15 minutes, so use it promptly. Never share your password with any third party to keep your account secure. If the problem persists, email our support team.
24 be supports all popular mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket. Deposits via local bank transfer are also supported. All transactions are completed in Bangladeshi Taka (BDT), so there is no hassle of currency conversion. Visit our terms and conditions page for details on minimum deposit amounts and maximum limits. After making a deposit, your account balance is usually updated within a few minutes. Your financial information is kept secure through an encrypted payment gateway.
Withdrawal requests are generally processed within 1 to 3 business days. Withdrawals via mobile banking are usually faster and can often be completed on the same day. Your account must be fully verified (KYC) before you can make a withdrawal. Detailed information about minimum withdrawal amounts and applicable fees can be found on our terms and conditions page. If your withdrawal is not processed within the expected timeframe, please notify our support team and they will resolve it quickly. For security reasons, withdrawals can only be made to your registered payment method.
24 be generally does not charge any additional fees for deposits. However, for withdrawals, a small processing fee may apply depending on the payment method and amount. Third-party payment providers (such as bKash or Nagad) may charge their own fees, which are outside our control. Please check our terms and conditions page regularly for the latest fee structure. In the interest of transparency, you will be informed of any applicable charges before a transaction is completed. If you have questions about a specific transaction, our support team is always ready to help.
24 be is an integrated entertainment platform offering sports betting, live casino, slot games, and much more. You can bet on cricket, football, tennis, and many other popular sports from around the world. Special attention is given to the Bangladesh Premier League (BPL) and international cricket series. The casino-style entertainment section features live dealer games, roulette, blackjack, and baccarat. There are also special game categories like Madam Destiny that offer a unique experience. All games are mobile-optimized, so you can enjoy them seamlessly from any smartphone.
24 be places the highest importance on responsible entertainment and gives every user the opportunity to set their own entertainment limits. You can set daily, weekly, or monthly deposit limits in your account settings. Once a limit is set, it takes effect immediately, and a specific waiting period applies before it can be increased. Detailed guidance on this is available on the entertainment limits guide page. You can also request a temporary break or self-exclusion. To learn more about responsible gaming, visit our responsible gaming page.
Live betting is a feature that allows you to place bets in real time while a match is in progress. In the 24 be live betting section, live odds for cricket, football, and other popular sports are updated every moment. Odds change according to how the game unfolds, so making decisions at the right time is important. Live betting is fully mobile-friendly, so you can participate from anywhere on your smartphone. It is recommended that you read the relevant rules and terms and conditions carefully before placing bets. For more details, visit our Cricket Series Guide and Casino & Sports Hub pages.
Self-exclusion is a feature that helps you take a break from the platform for a specified period. In your 24 be account settings, you can request self-exclusion for 7 days, 30 days, 6 months, or permanently. Once self-exclusion is activated, you will not be able to access your account before that specified period ends. This decision is completely confidential and our team respects your choice. If you feel that entertainment is having a negative impact on your daily life, taking this step is a wise decision. For more information, visit our responsible gaming page.
The 24 be support team is available seven days a week, twenty-four hours a day. For any issues or inquiries, you can reach us by email at: [email protected]. Through the live chat feature, you can get instant assistance, which works fully on mobile devices as well. Our support team can communicate in Bengali, so there is no language barrier. For general questions, check this FAQ page first, as solutions to most issues can be found here. For urgent matters, we will do our best to respond with the highest priority.
No, opening an account for minors (under 18) is strictly prohibited on 24 be. Age is verified during registration, and the KYC process confirms age through a national identity card. If any minor attempts to open an account using false information, that account will be suspended and all balances may be forfeited. We urge parents to keep parental controls active on their children's devices. Child protection is an integral part of our responsible gaming policy. To learn more about this, please read our responsible gaming page.
Join 24 be and become part of Bangladesh's best mobile entertainment platform. Registration is simple, payments are secure, and the entertainment is endless. Start your journey today.